Returns

Returns

How to get a refund or exchange - UK

We aim to please with every order from Hawes & Curtis but realise that sometimes you can change your mind; Find our Full Returns Instructions Here.

How long do I have to return?

    Once you have received your order from us, you will have 28 days from the delivery date to decide and return your item(s).

    Christmas Returns - We appreciate that a lot of our customers are getting ready for the festive period, and we would love to offer extended returns to enhance your experience. Any orders placed online or in-store from 29th November can be returned for refund or exchange up until 10th January 2024.

How much do returns cost?

    All Hawes and Curtis UK returns are subject to a small handling fee (£3) using our returns courier options, which will be deducted from your refund total.

Can I return items after the returns period?

    Unfortunately, if you return items outside of the 28 day period (with the exception of faulty or damaged goods), we have the right to decline your refund. This may result in your purchase being returned to you, where you may be charged the delivery fee applicable to the products and your location.

My return tracking shows you received the item(s) that I sent. When can I expect my refund or exchange?

    UK Customers: Please allow us 10 working days from the date we received your returns to process your request Note: Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.

Tracking your return for a refund or exchange

- To track your return status please follow the link here. Hawes & Curtis can not be held liable for returns lost within the postal network before reaching our returns facility.

- Please allow 10 working days (UK) or 20 working days (Rest of the World) for your return to be received and processed.

- Please note that during sales periods the treatment of both domestic and international returns takes longer than usual.

- Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.

- If you have not received confirmation after the above time, please check your spam/junk folder.

- If you have not received your refund, your card may have expired. We will e-mail you directly regarding this.

Can I return my order to any Hawes & Curtis store?

    Yes, you can return both online orders and in-store purchases to any Hawes & Curtis store free of chragre. Please note that refunds are processed once the item has been returned to our Distribution Centre by the store. This can take between 5-7 working days. Please obtain proof of the return from the store and retain it until the refund is complete. Exchange requests will be processed in our Distribution Centre if your items are not available in store. Returns to the Edinburgh store will take 10-14 working days to be processed.

    Please Note: Altered trousers cannot be returned. *Croydon is an Outlet Store which is unable to accept non outlet store & online returns due to stock availability.

Returning items from a Multi-Buy or using a Promo code?

    If at the time of ordering, any items were part of a Multibuy promotion or contained a promotional discount code, these will be taken into account and you will be refunded the full price of individual items at the time, if they differ from the original selling price. Please refer to our Terms and Conditions for full details on our Returns Policy.

    Accessories 3 for 2 - Accessories 3 for 2 offer will be applied automatically on the check-out and you will receive the cheapest item free of charge. In case of a refund, the cost of the free item will be deducted from your refund.
Can I return altered items?

    We do not accept any altered items – such as tailored suit trousers – for refunds or exchanges. We would recommend you ensure that you are are completely satisfied with any of our products before any alterations are done.

I no longer have the original packaging my order came in. Can I still return my order ?

    We require all returned goods to be sent with the correct packaging in re-sellable/intact condition, as these remain part of the product. We reserve the right to refuse any return which is not packaged with the original materials and complies with our guidlines.

Can I return an item I have washed?

    No, we can only accept products that adhere to our Returns Policy: Items must be in their original condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

Can I return underwear, socks or facemasks?

    Given hygiene reasons we do not accept underwear, socks, facemasks for returns.

What if I do not have a printer?

Return Policy: Online Purchases

All products must be returned within 28 days of receiving, in a new and unused state, in perfect condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

Christmas Returns - We appreciate that a lot of our customers are getting ready for the festive period, and we would love to offer extended returns to enhance your experience. Any orders placed online or in-store from 29th November can be returned for refund or exchange up until 10th January 2024.



For example, we will not accept the following circumstances:

  • The item(s) have been used, worn, damaged or washed.
  • The item(s) have been altered from their original condition.
  • The item(s) have been returned after the 28 day window.
  • The Hawes and Curtis tags are not attached to the item(s) or haven’t been returned. Please note that the Hawes and Curtis tags constitute as an integral part of each product.
  • Protective materials have not been returned e.g. shirt packaging such as clips and shirt board.


  • Shoes
    When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us, otherwise it will not be accepted.

    Colours
    We have made every effort to display the colours of our products that appear on Hawes & Curtis as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

    Non Refundable items
    Due to hygiene reasons, we do not provide refunds for certain products such as facemasks, underwear and socks.

    Exchanges
    Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.

    If you have a faulty or damaged item, please contact our Customer Service team. If there are any other issues with your recent order, such as missing or wrong items, please notify us within 5 working days of delivery.

    Accessories 3 for 2 - Accessories 3 for 2 offer will be applied automatically on the check-out and you will receive the cheapest item free of charge. In case of a refund, the cost of the free item will be deducted from your refund.