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  1. Hawes & Curtis
  2. FAQs

FAQs

Pre-Sales Questions

  • What is your returns policy?
  • How long will it take to receive my order?
  • How much do you charge for shipping?
  • Can I expedite my order?
  • Do you deliver to my country?
  • Do you have same day or next day delivery?
See all 11 articles

Payment Questions

  • How can I pay for my order? Can I use a gift card?
  • My promo code is not working?
  • The payment page timed out, did my order go through?
  • Do you offer student discounts?

Order

  • Where is my order?
  • Can I cancel my order?
  • Can I change the address on my order?
  • Can I change the size or cancel 1 item from my order?
  • Can I add an item to my order?
  • I did not receive any confirmation email. Did my order go through?
See all 7 articles

Post-sales questions

  • Where can I download the free returns label?
  • My return tracking shows you received the item (s) that I sent. When can I expect my refund or exchange?
  • Can I return my order to any Hawes & Curtis store?

Product Questions

  • Do you still make St. James Slim Fit shirts?
  • What is the difference between Extra Slim Fit, Fitted Slim and Slim Fit?
  • The item that I like is out of stock. When will it be available again?

General Questions

  • Do you offer alteration on shirts and suits?
  • Do you offer customisation on shirts and suits?
Hawes & Curtis