FAQs

Pre-Sales Questions

• Do you offer NHS/Key Worker discount?
• How long will it take to receive my order?
• Can I expedite my order?
• Do you deliver to my country?
• Do you have next day delivery?
• Do you deliver on weekends?

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Payment Questions

• How can I pay for my order? Can I use a gift card?
• My promo code is not working?
• The payment page timed out, did my order go through?
• Do you offer student discounts?

Order

• Where is my order?
• Can I cancel my order?
• Can I change the address on my order?
• Can I add an item to my order?
• I did not receive any confirmation email. Did my order go through?
• I can’t collect my parcel within the given time frame. Can you keep it in store for an extended period of time?

Post-sales questions

• Can I return my order to any Hawes & Curtis store?

Product Questions

• Do you still make St. James Slim Fit shirts?
• What is the difference between Extra Slim Fit, Fitted Slim and Slim Fit?
• The item that I like is out of stock. When will it be available again?

General Questions

• Do you offer alterations on shirts and suits?