FAQs

Pre-Sales Questions

• What is your returns policy?
• Do you offer NHS/Key Worker discount?
• How long will it take to receive my order?
• How much do you charge for shipping?
• Can I expedite my order?
• Do you deliver to my country?

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Payment Questions

• How can I pay for my order? Can I use a gift card?
• My promo code is not working?
• The payment page timed out, did my order go through?
• Do you offer student discounts?

Order

• Where is my order?
• Can I cancel my order?
• Can I change the address on my order?
• Can I change the size or cancel 1 item from my order?
• Can I add an item to my order?
• I did not receive any confirmation email. Did my order go through?

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Post-sales questions

• Where can I download the free returns label?
• Can I return my order to any Hawes & Curtis store?
• My return tracking shows you received the item (s) that I sent. When can I expect my refund or exchange?

Product Questions

• Do you still make St. James Slim Fit shirts?
• What is the difference between Extra Slim Fit, Fitted Slim and Slim Fit?
• The item that I like is out of stock. When will it be available again?

General Questions

• Do you offer alterations on shirts and suits?
• Do you offer customisation on shirts and suits?