Online Help
We have a number of relevant FAQ's for our most popular questions, updated regularly. Please click below to view these:
If you are unable to find an answer to your question, please click ‘contact us’ to email our Customer Service Team. Whilst we endeavour to reply to all customers within 12 hours, this may extend during sale periods, weekends and bank holidays. We thank you for your patience.
If you require an immediate response, our Customer Service Team is available Monday to Friday via our phone or live chat service.
Our live chat is open between 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday. Click on support now to speak with one of our specialists.
UK & Rest of the World Customers
Contact Number: +44 (0) 207 298 2242
Monday to Thursday : 9:30 – 18:00
Friday : 9:30 – 17:30
US Customers
Contact Number: +1 (888) 485-3255
Monday to Thursday : 13:00 – 18:00
Friday : 13:00 – 17:30
**All times in BST
For US Customers, phone lines will be open during these local times.
- EDT: 8:00AM – 1:00PM
- CDT: 7:00AM – 12:00PM
- MDT: 6:00AM – 11:00AM
- PDT: 5:00AM – 10:00AM
Store Help
If you require help related to a store purchase or experience please contact the store directly.
