We have a number of relevant FAQ's for our most popular questions, updated regularly. Please click below to view these:
If you are unable to find an answer to your question, please click ‘contact us’ to email our Customer Service Team. Whilst we endeavour to reply to all customers within 12 hours, this may extend during sale periods, weekends and bank holidays. We thank you for your patience.
If you require an immediate response, our Customer Service Team are available Monday to Friday via our phone or live chat service.
Please call us on +44 (0) 207 298 2242 between 09:30-18:00 Monday to Thursday and 09:30-17:30 on a Friday.
Our live chat is open between 08:00-18:00 Monday to Thursday and 08:00-17:30 on a Friday. Click on support now to speak with one of our specialists.
*All times in GMT
If you require help related to a store purchase or experience please contact the store directly.