We apologise if you have not received a response to your email yet.
As a result of recent industrial strike action by couriers and the peak festive season, we are currently working through a backlog of emails whilst ensuring we are here to take your calls.
Please rest assured that we are working through the high number of enquiries to provide you with a response as soon as possible.
We are sorry things are taking longer than usual and for any inconvenience this may cause; Thank you for your ongoing patience whilst we work to resolve this.
We have a number of relevant FAQs for our most popular questions, updated regularly. Please click below to view these:
If you are unable to find an answer to your question, please click ‘contact us’ to email our Customer Service Team or email us at firstname.lastname@example.org
Whilst we endeavour to reply to all customers as soon as possible, this may be longer during sale periods, weekends, and bank holidays. We thank you for your patience.
UK & Rest of the World Customers
Contact Number: +44 (0) 808 168 1038
Monday to Thursday : 9:30 – 17:30
Friday : 9:30 – 17:15
Contact Number: +1 (888) 485-3255
Monday to Thursday : 13:00 – 17:30
Friday : 13:00 – 17:15
**All times in BST
For US Customers, phone lines will be open during these local times.
- EDT: 8:00AM – 12:30PM
- CDT: 7:00AM – 11:30PM
- MDT: 6:00AM – 10:30AM
- PDT: 5:00AM – 9:30AM
If you require help related to a store purchase or experience please contact the store directly.