Returns
Returns
UK deliveries from the UK website may be returned at no cost to the customer. Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
1) Generate a free returns postal label by following the below link:
Royal Mail
2) Download the returns form at the bottom of this page. Complete the form, indicating whether you would like an exchange or a refund. Your first exchange is shipped to you free of charge.
3) Package your item(s) securely and retain the proof of postage until we confirm receipt of your return.
We strongly recommend retaining:
- your tracking number
- your receipt from the post office as proof of postage.
- a copy of your returns form
UK customers may also choose to return online purchases to a Hawes & Curtis store for exchange or refund. Refunds are processed once the item has been returned to the warehouse by the store, this can take 5-7 working days. Please obtain proof of the return from the store and retain it until the refund is complete.
Note: Please allow 10 working days for your returns to be processed once they have arrived at our distribution centre. Altered items cannot be returned.
Other helpful links
Return Policy: Online Purchases
Exchanges are free however, when returning a refund a handling fee of $8.99 will be deducted from your total order value.
How to return your item for a refund/exchange:
Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.
Returns may take 20 working days to be completed and the tracking will show this via a sorting facility in NY before being forwarded to the UK.
Important Note: Returns must be made within our28 day Returns Policy time frame.Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.
You can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
Exchanges are free however, when returning a refund a handling fee of €3 will be deducted from your total order value.
How to return your item for a refund:
Return Address:
Hawes & Curtis c/o Customer Service
Schaafenstr. 25
50676 Cologne
Germany
Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.
Returns may take 20 working days to be completed. Do not send your returns back to our UK address. Additional duties and taxes will be incurred by customs which may be refused by Hawes and Curtis.
Important Note: Returns must be made within our 28 day Return Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.
Exchanges are free however, when returning a refund a handling fee of $9 will be deducted from your total order value.
How to return your item for a refund/exchange:
Return Address:
Hawes and Curtis
Website Returns
Unit 4
Haslemere Business Centre
Lincoln Way
Enfield EN1 1DX
United Kinkgdom
Returns may take 20 working days to be completed.
Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.
Important Note: Returns must be made within our 28 day Returns Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.
You can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
Exchanges are free however, when returning a refund a handling fee of £8.99 will be deducted from your total order value.
How to return your item for a refund/exchange:
Return Address:
Hawes and Curtis
Website Returns
Unit 4
Haslemere Business Centre
Lincoln Way
Enfield EN1 1DX
United Kinkgdom
Returns may take 20 working days to be completed.
Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.
Important Note: Returns must be made within our 28 day Returns Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.
You can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
Tracking your return for a refund or exchange
- Please ensure you keep proof of postage for your return. Hawes & Curtis can not be held liable for returns lost within the postal network before reaching our returns facility.
- Please allow 10 working days (UK) or 20 working days (Rest of the World) for your return to be received and processed.
- Please note that during sales periods the treatment of both domestic and international returns takes longer than usual.
- Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.
- If you have not received confirmation after the above time, please check your spam/junk folder.
- Please keep a proof of postage until after we have finalised your return. If you have not received confirmation after the above date, please contact Customer Services with a copy of your proof of postage and confirmation of the items returned.
- If you have not received your refund, your card may have expired. We will e-mail you directly regarding this.
For returns instructions Click here.
All Hawes and Curtis UK returns are subject to a small handling fee (£3) using our returns courier options or in-store which will be deducted from your refund total.
"UK Customers: Please allow us 10 working days from the date we received your returns to process your request Note: Obtain proof of postage from the carrier and retain it until we confirm receipt of your return. Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.".
"Yes, you can return both online orders and in-store purchases to any Hawes & Curtis store. Please note that refunds are processed once the item has been returned to our Distribution Centre by the store. This can take between 5-7 working days. Please obtain proof of the return from the store and retain it until the refund is complete. Exchange requests will be processed in our Distribution Centre if your items are not available in store. Returns to the Edinburgh store will take 10-14 working days to be processed. Note: Altered trousers cannot be returned."
Unfortunately, if you return items outside of the 28 day period (with the exception of faulty or damaged goods), we have the right to decline your refund. This may result in your purchase being returned to you, where you may be charged the delivery fee applicable to the products and your location.
If at the time of ordering, any items were part of a Multibuy promotion or contained a promotional discount code, these will be taken into account and you will be refunded the full price of individual items at the time, if they differ from the original selling price. Please refer to our Terms and Conditions for full details on our Returns Policy.
We do not accept any altered items – such as tailored suit trousers – for refunds or exchanges. We would recommend you ensure that you are are completely satisfied with any of our products before any alterations are done.
We require all returned goods to be sent with the correct packaging in re-sellable/intact condition, as these remain part of the product. We reserve the right to refuse any return which is not packaged with the original materials and complies with our guidlines.
No, we can only accept products that adhere to our Returns Policy: Items must be in their original condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Given hygiene reasons we do not accept underwear, socks or facemasks for returns.
No-printer options are available through a selection of our couriers; Click here to see your returns options
All products must be returned within 28 days of receiving, in a new and unused state, in perfect condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
For example, we will not accept the following circumstances:
Shoes
When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us, otherwise it will not be accepted.
Colours
We have made every effort to display the colours of our products that appear on Hawes & Curtis as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Non Refundable items
Due to hygiene reasons, we do not provide refunds for certain products such as hats, facemasks, underwear and socks.
Exchanges
Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.