Returns

Returns

How to get a refund or exchange - UK

UK deliveries from the UK website may be returned at no cost to the customer. Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.

1) Generate a free returns postal label by following the below link:

Royal Mail

2) Download the returns form at the bottom of this page. Complete the form, indicating whether you would like an exchange or a refund. Your first exchange is shipped to you free of charge.

3) Package your item(s) securely and retain the proof of postage until we confirm receipt of your return.

We strongly recommend retaining:
- your tracking number
- your receipt from the post office as proof of postage.
- a copy of your returns form

UK customers may also choose to return online purchases to a Hawes & Curtis store for exchange or refund. Refunds are processed once the item has been returned to the warehouse by the store, this can take 5-7 working days. Please obtain proof of the return from the store and retain it until the refund is complete.

Note: Please allow 10 working days for your returns to be processed once they have arrived at our distribution centre. Altered items cannot be returned.

Other helpful links
Return Policy: Online Purchases

How to get a refund or exchange- USA

Exchanges are free however, when returning a refund a handling fee of $8.99 will be deducted from your total order value.

How to return your item for a refund/exchange:

  • - Generate a free returns postal label by following this link
  • - Download and fill out the returns form here.
  • - Place it inside your parcel, secure the package properly and post it to us using the prepaid label you generated.
  • - Keep hold of the proof of postage until we confirm receipt of your return.
  • Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.

    Returns may take 20 working days to be completed and the tracking will show this via a sorting facility in NY before being forwarded to the UK.

    Important Note: Returns must be made within our28 day Returns Policy time frame.Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.

    You can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.

    How to get a refund or exchange - EU Countries

    Exchanges are free however, when returning a refund a handling fee of €3 will be deducted from your total order value.

    How to return your item for a refund:

  • Download and fill out the "UK & International Returns Form" here.
  • Place it inside your parcel and secure the package properly.
  • Post it to us using the address provided below:


  • Return Address:

    Hawes & Curtis c/o Customer Service
    Schaafenstr. 25
    50676 Cologne
    Germany


  • Keep hold of the proof of postage from the carrier until we confirm receipt of your return.
  • Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.

    Returns may take 20 working days to be completed. Do not send your returns back to our UK address. Additional duties and taxes will be incurred by customs which may be refused by Hawes and Curtis.

    Important Note: Returns must be made within our 28 day Return Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.

    How to get a refund or exchange- Australia

    Exchanges are free however, when returning a refund a handling fee of $9 will be deducted from your total order value.

    How to return your item for a refund/exchange:

  • Download and fill out the "UK & International Returns Form" here, indicating whether you would like an exchange or a refund.
  • Place it inside your parcel and secure the package properly.
  • Post it to us using the address provided below:


  • Return Address:

    Hawes and Curtis
    Website Returns
    Unit 4
    Haslemere Business Centre
    Lincoln Way
    Enfield EN1 1DX
    United Kinkgdom


  • Ensure you write 'GOODS FROM THE UK, BEING RETURNED’ on the parcel to avoid being charged with tax and VAT.
  • Keep hold of the proof of postage until we confirm receipt of your return.
  • Returns may take 20 working days to be completed.

    Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.

    Important Note: Returns must be made within our 28 day Returns Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.

    You can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.

    How to get a refund or exchange - Rest of the World

    Exchanges are free however, when returning a refund a handling fee of £8.99 will be deducted from your total order value.

    How to return your item for a refund/exchange:

  • Download and fill out the "UK & International Returns Form" here, indicating whether you would like an exchange or a refund.
  • Place it inside your parcel and secure the package properly.
  • Post it to us using the address provided below:


  • Return Address:

    Hawes and Curtis
    Website Returns
    Unit 4
    Haslemere Business Centre
    Lincoln Way
    Enfield EN1 1DX
    United Kinkgdom


  • Keep hold of the proof of postage until we confirm receipt of your return.
  • Returns may take 20 working days to be completed.

    Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.

    Important Note: Returns must be made within our 28 day Returns Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.

    You can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.

    Tracking your return for a refund or exchange

    Tracking your return for a refund or exchange

    - Please ensure you keep proof of postage for your return. Hawes & Curtis can not be held liable for returns lost within the postal network before reaching our returns facility.

    - Please allow 10 working days (UK) or 20 working days (Rest of the World) for your return to be received and processed.

    - Please note that during sales periods the treatment of both domestic and international returns takes longer than usual.

    - Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.

    - If you have not received confirmation after the above time, please check your spam/junk folder.

    - Please keep a proof of postage until after we have finalised your return. If you have not received confirmation after the above date, please contact Customer Services with a copy of your proof of postage and confirmation of the items returned.

    - If you have not received your refund, your card may have expired. We will e-mail you directly regarding this.

    How do I return?

    How much do returns cost?

      All Hawes and Curtis UK returns are subject to a small handling fee (£3) using our returns courier options or in-store which will be deducted from your refund total.

    My return tracking shows you received the item (s) that I sent. When can I expect my refund or exchange?

      "UK Customers: Please allow us 10 working days from the date we received your returns to process your request Note: Obtain proof of postage from the carrier and retain it until we confirm receipt of your return. Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.".

    Can I return my order to any Hawes & Curtis store?

      "Yes, you can return both online orders and in-store purchases to any Hawes & Curtis store. Please note that refunds are processed once the item has been returned to our Distribution Centre by the store. This can take between 5-7 working days. Please obtain proof of the return from the store and retain it until the refund is complete. Exchange requests will be processed in our Distribution Centre if your items are not available in store. Returns to the Edinburgh store will take 10-14 working days to be processed. Note: Altered trousers cannot be returned."

    Can I return items after the returns period?

      Unfortunately, if you return items outside of the 28 day period (with the exception of faulty or damaged goods), we have the right to decline your refund. This may result in your purchase being returned to you, where you may be charged the delivery fee applicable to the products and your location.

    Returning items from a Multi-Buy or using a Promo code?

      If at the time of ordering, any items were part of a Multibuy promotion or contained a promotional discount code, these will be taken into account and you will be refunded the full price of individual items at the time, if they differ from the original selling price. Please refer to our Terms and Conditions for full details on our Returns Policy.

    Can I return altered items?

      We do not accept any altered items – such as tailored suit trousers – for refunds or exchanges. We would recommend you ensure that you are are completely satisfied with any of our products before any alterations are done.

    I no longer have the original packaging my order came in. Can I still return my order ?

      We require all returned goods to be sent with the correct packaging in re-sellable/intact condition, as these remain part of the product. We reserve the right to refuse any return which is not packaged with the original materials and complies with our guidlines.

    Can I return an item I have washed?

      No, we can only accept products that adhere to our Returns Policy: Items must be in their original condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

    Can I return underwear or socks?

      Given hygiene reasons we do not accept underwear, socks or facemasks for returns.

    What if I do not have a printer?

    Return Policy: Online Purchases

    All products must be returned within 28 days of receiving, in a new and unused state, in perfect condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.

    For example, we will not accept the following circumstances:

  • The item(s) have been used, worn, damaged or washed.
  • The items have been returned after the 28 day window.
  • The Hawes and Curtis tags are not attached to the item(s) or haven’t been returned. Please note that the Hawes and Curtis tags constitute as an integral part of each product.
  • Protective materials have not been returned e.g. shirt packaging such as clips and shirt board.


  • Shoes
    When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us, otherwise it will not be accepted.

    Colours
    We have made every effort to display the colours of our products that appear on Hawes & Curtis as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

    Non Refundable items
    Due to hygiene reasons, we do not provide refunds for certain products such as hats, facemasks, underwear and socks.

    Exchanges
    Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.