Please note that you can only return your item(s) for a refund. If you would like an exchange for a different item or size, please place a new order.
1) Download the returns form at the bottom of this page. Complete the form, indicating the reason for the return.
2) Package your item(s) securely and return any unwanted items, within the Return Policy, with the attached "UK & International Returns Form".
Return Address:
Hawes & Curtis c/o Customer Service
Schaafenstr. 25
50676 Cologne
Germany
3) Obtain proof of postage from the carrier and retain it until we confirm receipt of your return. Please note returns may take 20 working days to be completed. Hawes & Curtis can not be liable for items lost within the postage network before reaching us.
Please do not send your returns back to our UK address. Additional duties and taxes will be incurred by customs which may be refused by Hawes and Curtis.
Important Note: Returns must be made within our Returns Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.