Exchanges are free however, when returning a refund a handling fee of €3 will be deducted from your total order value.
How to return your item for a refund:
- Download and fill out the "UK & International Returns Form" here.
- Place it inside your parcel and secure the package properly.
- Post it to us using the address provided below:
Hawes & Curtis c/o Customer Service
Schaafenstr. 25
50676 Cologne
Germany
- Keep hold of the proof of postage from the carrier until we confirm receipt of your return.
Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.
Returns may take 20 working days to be completed. Do not send your returns back to our UK address. Additional duties and taxes will be incurred by customs which may be refused by Hawes and Curtis.
Important Note: Returns must be made within our 28 day Returns Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.
If there are any issues with your recent order, such as missing or wrong items, please notify our Customer Service team within 5 working days of delivery.