During this extraordinary time, we want you to know that the safety of our customers and employees is our top priority. As the Coronavirus (COVID-19) outbreak evolves, we are taking all necessary precautions to ensure this.
We are taking important steps to help you stay protected.
We continue to monitor the situation closely and are following the latest recommendations from the World Health Organisation to ensure that our practices are aligned with the most recent guidelines. We have applied all required protocols including deep cleaning workspaces and stores and providing hand sanitizers.
We are open for business.
We are prepared to do everything we can to ensure your shopping experience remains uninterrupted. We have adapted our operation to keep our online stores functioning. Please bear with us regarding any potential order delays due to this current situation. Following recommendations from the Government, we have closed all of our stores to ensure the health and safety of our staff and customers. Please visit our store page or contact customer services for updated information.
We have extended our returns period.
Online Returns Policy:
In light of the current situation, we have extended the period for online returns to 4 months. Any goods bought from 20th March 2020 are eligible for the extended period. All aspects of our Returns Policy remain the same.
Store Returns Policy:
As we have closed our stores temporarily, we now extended our returns policy to 28 days after our stores reopen. All other aspects of our Returns Policy remain the same. If you have any questions, please contact Customer Services.
We are here for you.
We are committed to providing you with the best service we can. Our customer service team is available via phone or email during normal opening hours to help you navigate this uncertain time. We endeavour to keep our lines of communication open to inform you of the latest developments. If you need us, we’re here to help. Please email firstname.lastname@example.org or call us on: +44 (0) 207 298 2242.
We remain hopeful that the situation improves quickly and wish you all to be safe.