During this extraordinary time, we want you to know that the safety of our customers and employees is our top priority. As the Coronavirus (COVID-19) outbreak evolves, we are taking all necessary precautions to ensure this. During the national lockdown, our stores in England and Scotland are now temporarily closed. Please visit our store page or contact customer services for updated information.
Shop with confidence online
It’s business as usual for our online stores. To make shopping as safe and convenient for you as possible, we’re offering free UK delivery on orders over £150 and we have extended our return policy to 4 months*.
Deliveries are currently on time but this may change. We appreciate your understanding of any delays, and please contact us at email@example.com for all your needs.
Orders placed for delivery into any European country are currently subject to delays and may not be shipped straight away. For further details please visit our support zone. For any further queries about international delivery please contact us at firstname.lastname@example.org
We have extended our returns period
Online Returns Policy:
In light of the current situation, we have extended the period for online returns to 4 months*. Any goods bought from 20th March 2020 are eligible for the extended period. All aspects of our Returns Policy remain the same.
Store Returns Policy:
As we have closed our stores temporarily, we now extended our returns policy to 28 days after our stores reopen. All other aspects of our Returns Policy remain the same. If you have any questions, please contact Customer Services.
We are here for you.
We are committed to providing you with the best service we can. Our customer service team is available via phone or email during normal opening hours to help you navigate this uncertain time. We endeavour to keep our lines of communication open to inform you of the latest developments. If you need us, we’re here to help. Please email email@example.com
We remain hopeful that the situation improves quickly and wish you all to be safe.
*As of 12 April 2021, our return policy is back to 3 months. For more information, please check our Return Policy article here.