I can’t collect my parcel within the given time frame. Can you keep it in store for an extended period of time? Customer Services Updated February 18, 2020 17:18 No problem at all! Please contact the store directly who will be happy to help with your request. Alternatively, please email us at email@example.com and we will make the arrangement for you. Contact Stores Related articles Can I change the address on my order? Where can I download the free returns label? Click and Collect I did not receive any confirmation email. Did my order go through? Can I change the size or cancel 1 item from my order?