Can I add an item to my order? Customer Services Updated November 24, 2019 01:59 Follow Unfortunately, we can't add an item to your existing order. Related articles Can I cancel my order? Customer Services Can I change the size or cancel 1 item from my order? I did not receive any confirmation email. Did my order go through? I can’t collect my parcel within the given time frame. Can you keep it in store for an extended period of time?