Customers may return full price or sale online purchases for exchange or refund under the following conditions. This does not effect your statutory rights, please see our Terms & Conditions for more information.
Purchases made in store must be returned to a Hawes & Curtis store; our online returns address are unable to accept these. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured.
|
Suits, Jackets, Waistcoats and Trousers
|
Refunds or exchanges are possible within 1 month. Items must be unworn, unaltered, and in a re-saleable condition. |
|
Shirts
|
Refunds or exchanges are possible within 3 months. Shirts can be returned on a no-quibble basis. |
|
Silk Shirts
|
Refunds or exchanges are possible within 14 days and must be must be unworn, unaltered, and in a re-saleable condition. |
|
Shoes
|
Refunds or exchanges are possible within 1 month. Shoes must be unworn, unaltered, and in a re-saleable condition. Repaired and resoled shoes are also non-returnable. |
|
All other clothing
|
Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
Hats, Swimwear, Socks & Underwear |
Due to hygiene reasons, these items are non-returnable. |
|
All other accessories |
Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
Clearance items (these will be clearly marked as Clearance) |
Exchanges are possible within 14 days. Refunds are not possible for Clearance items. |