All of our products follow a 28 day returns period, upon receiving your order. This is a guarantee that any order returned to us (meeting the conditions outlined in our returns policy) can be processed for a refund/exchange.
*Christmas Returns Period - We appreciate that a lot of our customers are getting ready for the festive period, and we would love to offer extended returns to enhance your experience. Any orders placed online or in-store from 29th November can be returned for refund or exchange up until 10th January 2024.
Note: All products must be returned within 28 days of receiving your order in their original condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
Purchases made in store must be returned to a Hawes & Curtis store; our online returns address is unable to accept these. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured.
For example, we will not accept the following circumstances:
· The item(s) have been used, worn, damaged or washed.
· The item(s) have been altered from their original condition.
· The item(s) have been returned after the 28 day window.
· The Hawes and Curtis tags are not attached to the item(s) or haven’t been returned. Please note that the Hawes and Curtis tags constitute as an integral part of each product.
· Protective materials have not been returned e.g. shirt packaging such as clips and shirt board.
When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us, otherwise it will not be accepted.
We have made every effort to display the colours of our products that appear on Hawes & Curtis as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Non Refundable items
Due to hygiene reasons, we do not provide refunds for certain products such as facemasks, underwear and socks.
In order to proceed with the exchange, please provide us with the exact product code of the item you would like to exchange for. If your exchange size is not available or the product code is not provided, we will refund your item(s).
We anticipate that you will receive all orders from Hawes and Curtis in the highest quality and condition but if you have a faulty or damaged item, please contact our Customer Service Team directly