1) Use the free label included to your parcel to return the item(s) to us.
2) Download the returns form at the bottom of this page. Complete the form, indicating whether you would like an exchange or a refund. Your first exchange is shipped to you free of charge.
3) Package your item(s) securely and retain proof of postage until we confirm receipt of your return. Please note returns may take 20 days to be completed and the tracking will show this via a sorting facility in Victoria before being forwarded to the UK.