1) Generate a free returns postal label by following one of the below links:
2) Download the returns form at the bottom of this page. Complete the form, indicating whether you would like an exchange or a refund. Your first exchange is shipped to you free of charge.
3) Package your item(s) securely and retain proof of postage until we confirm receipt of your return.
We strongly recommend to retain:
- your tracking number
- your receipt from the post office as proof of postage.
- a copy of your returns form
UK customers may also choose to return online purchases to a Hawes & Curtis store for exchange or refund. Refunds are processed once the item has been returned to the warehouse by the store, this can take 5-7 days. Please obtain proof of the return from the store and retain it until the refund is complete.
Please allow 10 working days for your returns to be received and processed.