If we have delayed your order for any reason we will have contacted you via e-mail; please check the junk/spam folder for the e-mail account provided.
Your order may be delayed due to stock issues, a security check, or invalid information provided. If you have not received a dispatch confirmation, nor an e-mail from Customer Services, please contact us for more information.
If you have had a dispatch confirmation, your order may be delayed with the courier. Please check the tracking information provided.International deliveries may be delayed by customs or local postal volumes.
Paying with PayPal
If you have paid with PayPal, your order will be shipped to the address on the PayPal account, not the address on the Hawes & Curtis website. This is in accordance to PayPal's terms of service. Please ensure your details are correct before submitting your order as this can not be changed after dispatch.