Important Notice: We are re-opening selected stores from the 12th of April. We’ve worked hard to ensure they’re ready for the new normal. As previously communicated, we will be extending our returns policy to 28 days after our store's reopening date. All other aspects of our Returns Policy remain the same. If you have any questions, please contact Customer Services or the store directly.
Conditions
In-store purchases may be refunded or exchanged in-store, with a receipt (and card used for payment) under the following conditions.
Store purchases may not be returned to the online returns centre. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured.
| Suits, Jackets, and Trousers | Refunds or exchanges are possible within 1 month. Items must be unworn, unaltered, and in a re-saleable condition. |
| Shirts | Refunds or exchanges are possible within 3 months. Shirts can be returned on a no-quibble basis. |
| Shoes | Refunds or exchanges are possible within 1 month. Shoes must be unworn, unaltered, and in a re-saleable condition. Repaired and resoled shoes are also non-returnable. |
| All other clothing | Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
| Hats, Swimwear, Socks & Underwear | Due to hygiene reasons, these items are non-returnable. |
| All other accessories | Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
| Clearance items | Clearance items are sold as seen and as such, are non-returnable. |
Outlet Stores
Items purchased from outlet stores can only be returned to the shop where the purchase was made. Items purchased from non-outlet stores cannot be refunded or exchanged at an outlet store.
Faulty/ Damaged items
If you would like to return a faulty or damaged item, please visit your local store with your proof of purchase and the store manager will help you further.
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