Online Purchases
UK Customers: Please note that you can exchange items in a different size, fit or style. Make sure for the exchange item to be within the same price range as the original item. In order to proceed with the exchange, please provide us with the exact product code of the item you would like to exchange for. If your exchange size is not available or the product code is not provided, we will refund your item(s).
Europe and International Customers: Please note that you are not able to return your items for an exchange, you would need to return your order for a refund and place a new order.
All products must be returned within 28 days of receiving your order in their original condition, with all protective materials in place and the Hawes & Curtis tags attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
For example, we will not accept the following circumstances:
· The item(s) have been used, worn, damaged or washed.
· The item(s) have been altered from their original condition.
· The item(s) have been returned after the 28 day window.
· The Hawes and Curtis tags are not attached to the item(s) or haven’t been returned. Please note that the Hawes and Curtis tags constitute as an integral part of each product.
· Protective materials have not been returned e.g. shirt packaging such as clips and shirt board.
Shoes
When trying on shoes, stand on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact by placing in outer packaging when sending back to us, otherwise it will not be accepted.
Colours
We have made every effort to display the colours of our products that appear on Hawes & Curtis as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.
Non Refundable items
Due to hygiene reasons, we do not provide refunds for certain products such as facemasks, underwear and socks.
UK Exchanges
In order to proceed with the exchange, please provide us with the exact product code of the item you would like to exchange for. If your exchange size is not available or the product code is not provided, we will refund your item(s).
If there are any issues with your recent order, such as missing or wrong items, please notify our Customer Service team within 5 working days of delivery.
Important: Any third party items returned to our Distribution Centre will be considered forfeited merchandise. We will return the items for UK orders at a customers own cost, however, due to logistic reasons we will not be able to return the items for orders outside of the UK. In this scenario, the items will be disposed of.
Store Purchases
All products must be returned within 28 days of purchasing, in a new and unused state, in perfect condition, with all protective materials in place and the Hawes & Curtis tags and labels attached to them. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way.
For example, we will not accept the following circumstances:
• The item(s) have been used, worn, damaged or washed
• The items are altered or tailored.
• The items have been returned after the 28-day window.
• The Hawes and Curtis tags and labels are not attached to the items) or haven’t been returned. Please note that the Hawes and Curtis tags and labels constitute as an integral part of each product.
• Protective materials have not been returned e.g. shirt packaging such as clips and shirt board.
Shoes
When trying on shoes, stand and walk on a carpeted surface to protect the soles. Please return all items including the dust bag and shoebox. The shoebox forms part of the product and should remain intact otherwise it will not be accepted.
Non-refundable items
Due to hygiene reasons, we do not provide refunds or exchanges for certain products such as hats, facemasks, underwear and socks.
Refunds and exchanges
Refund and exchanges will only be made with a receipt. Items purchased from an outlet store can only be returned to the shop where the purchase was made. Items purchased from a full price store cannot be refunded or exchanged at an outlet store.
Clearance
All Clearance items are sold as seen, are non-refundable and non-exchangeable.
• This does not affect your statutory rights.
• Please refer to our policy at the cash desk.