Important Notice: In light of the current situation, we have extended the period for online returns to 4 months. Any goods bought from 20th March 2020 are eligible for the extended period. All aspects of our Returns Policy remain the same.
Customers may return full price or sale online purchases for exchange or refund under the following conditions. This does not effect your statutory rights, please see our Terms & Conditions for more information.
Purchases made in store must be returned to a Hawes & Curtis store; our online returns address are unable to accept these. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured.
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Shirts Refunds or exchanges are possible within 3 months. Shirts can be returned on a no-quibble basis. |
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Suits (Jackets, Waistcoats and Trousers) Refunds or exchanges are possible within 1 month. Items must be unworn, unaltered, and in a re-saleable condition. |
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Clearance and Sale Items Exchanges are possible within 14 days. Refunds are not possible for Clearance and sale items. |
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Outerwear (Outerwear (Leather & Suede Jacket, Casual Coats & Jacket,Raincoats and Blazers) Refunds or exchanges are possible within 1 month subject to them being returned in their original condition. |
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Shoes Refunds or exchanges are possible within 1 month. Shoes must be unworn, unaltered, and in a re-saleable condition. Repaired and resoled shoes are also non-returnable. |
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Silk Shirts Refunds or exchanges are possible within 14 days and must be must be unworn, unaltered, and in a re-saleable condition. |
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Hats, Swimwear, Socks & Underwear Due to hygiene reasons, these items are non-returnable. |
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All other accessories Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
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All other clothing Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
If you have a faulty or damaged item, please contact our Customer Service team.