Important Notice: In light of the current situation, we have extended the period for online returns to 4 months including clearance and sale items. All other aspects of our Returns Policy remain the same.
Customers may return full-price online purchases for exchange or refund under the following conditions. This does not affect your statutory rights, please see our Terms & Conditions for more information.
Purchases made in store must be returned to a Hawes & Curtis store; our online returns address is unable to accept these. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured.
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Shirts Refunds or exchanges are possible within 3 months. Shirts can be returned on a no-quibble basis. |
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Suits (Jackets, Waistcoats and Trousers) Refunds or exchanges are possible within 1 month. Items must be unworn, unaltered, and in a re-saleable condition. |
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Clearance and Sale Items (*excluding black Friday) Exchanges are possible within 14 days. Refunds are not possible for Clearance and sale items. |
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Outerwear (Outerwear (Leather & Suede Jacket, Casual Coats & Jacket, Raincoats and Blazers) Refunds or exchanges are possible within 1 month subject to them being returned in their original condition. |
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Shoes Refunds or exchanges are possible within 1 month. Shoes must be unworn, unaltered, and in a re-saleable condition. Repaired and resoled shoes are also non-returnable. |
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Silk Shirts Refunds or exchanges are possible within 14 days and must be unworn, unaltered, and in a re-saleable condition. |
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Hats, Swimwear, Socks, Face Masks & Underwear Due to hygiene reasons, these items are non-returnable. |
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All other accessories Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
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All other clothing Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
If you have a faulty or damaged item, please contact our Customer Service team.