Customers may return full price or sale online purchases for exchange or refund under the following conditions. This does not effect your statutory rights, please see our Terms & Conditions for more information.
Please note that online orders placed using a Groupon promo code are non-refundable.
Purchases made in store must be returned to a Hawes & Curtis store; our online returns address are unable to accept these. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured.
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Suits, Jackets, Waistcoats and Trousers
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Refunds or exchanges are possible within 1 month. Items must be unworn, unaltered, and in a re-saleable condition. |
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Shirts
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Refunds or exchanges are possible within 3 months. Shirts can be returned on a no-quibble basis. |
| Silk Shirts
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Refunds or exchanges are possible within 14 days and must be must be unworn, unaltered, and in a re-saleable condition. |
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Shoes
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Refunds or exchanges are possible within 1 month. Shoes must be unworn, unaltered, and in a re-saleable condition. Repaired and resoled shoes are also non-returnable. |
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All other clothing
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Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
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Hats, Swimwear, Socks & Underwear
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Due to hygiene reasons, these items are non-returnable. |
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All other accessories
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Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition. |
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Clearance items (these will be clearly marked as Clearance)
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Exchanges are possible within 14 days. Refunds are not possible for Clearance items. |
If you have a faulty or damaged item, please contact our Customer Service team.