Customers may return online purchases for exchange or refund under the following conditions. This does not effect your statutory rights, please see our Terms & Conditions for more information.
We are unable to accept returned store purchases to our online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured.
|Suits, Jackets and Trousers||Refunds or exchanges are possible within 1 month. Items must be unworn, unaltered, and in a re-saleable condition.|
|Shirts||Refunds or exchanges are possible within 3 months. Shirts can be returned on a no-quibble basis.|
|Shoes||Refunds or exchanges are possible within 1 month. Shoes must be unworn, unaltered, and in a re-saleable condition. Repaired and resoled shoes are also non-returnable.|
|All other clothing||Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition.|
|Hats, Swimwear, Socks & Underwear||Due to hygiene reasons, these items are non-returnable.|
|All other accessories||Refunds or exchanges are possible within 3 months. Items must be unworn, unaltered, and in a re-saleable condition.|
|Clearance items||Exchanges are possible within 14 days. Refunds are not possible for Clearance items.|
If you have a faulty or damaged item, please contact our Customer Service team.
You may exchange or return online purchases via mail. Please use the returns form and label enclosed in your order. If you do not have these, please visit our Online Store Return Instructions.
Please obtain proof of postage from the carrier and retain it until the return is complete. Hawes & Curtis are not to be held liable for returned items that do not reach our warehouse.
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