Please note that during sale periods we are unable to cancel or change orders. This it to ensure quick dispatch of all customers' orders; thank you for your understanding. Unwanted or incorrect items can be returned to us for an exchange or refund.
Order Amendments & Cancellations
Your order, once accepted, will be processed as soon as possible. As such we are usually unable to cancel it or make changes. If you would like to amend or cancel your order please return the unwanted items for a refund or exchange.
If for any reason you do need to change your delivery information, please arrange with the carrier. If your order is returned unclaimed we may attempt to have it redelivered.
Click & Collect Customers
Please contact customer service to request a transfer of your purchase to a different Hawes & Curtis store.
If you purchase your order with PayPal, your order will be shipped to the delivery address provided on your PayPal account -even if you provide a different address within the Hawes & Curtis web store. These are the terms and conditions set by PayPal. If you would like to change the delivery address, please contact the carrier to arrange for delivery and update your PayPal with the correct address.
Other Helpful Links