Important Notice: In light of the current situation surrounding the outbreak of COVID-19, we may have to close our stores earlier this evening. Please contact us for updated information by emailing firstname.lastname@example.org or call us on: +44 (0) 207 298 2242.
With Click & Collect your order can be delivered free of charge to any participating Hawes & Curtis store. By selecting the ‘Store Collection’ option at checkout, a list of available stores and their delivery dates will be displayed. Once the order is processed, you will receive an email with information on when you can collect.
Hawes & Curtis reserves the right to postpone Click & Collect without notice. This can occur during exceptionally busy periods or external factors such as extreme weather. During this time, online orders will need to be shipped using our standard delivery option.
Click & Collect deliveries can take up to 7 working days. The store will hold your parcel for 14 days, after which the store may attempt to contact you. Store operating hours may vary, please check before collecting.
What to Bring - The customer who paid for the order must be the person to collect it.
- proof of purchase (e.g. confirmation email)
- payment card used for the order
- photographic ID (passport or state-issued ID)
- For orders over £250, please bring a utility bill or a bank statement with your billing address
Same Day / Next Day Collection
Below are the participating stores for same day / next day collection.
Order placed before 12:00 PM from Tuesday to Friday will be available for collection on the same day from 5:30 PM onwards at the Customer Collection Point.
Order placed after 12:00 PM from Tuesday to Thursday will be available for collection the following day from 5:30 PM onwards at the Customer Collection Point.
Order placed after 12:00 PM on Fridays will be available for collection the following Tuesday from 5:30 PM onwards at the Customer Collection Point.
Click here to see the stores opening hours.
Changing the Collection Point
If you would like to change your collection store, please contact our customer service team. Please note this may cause delays.