Hawes & Curtis are pleased to partner with Borderfree to offer easy and cost-effective delivery to over 70 countries.
Borderfree account members can benefit from a fast and secure checkout, reliable international shipping, prepaid duties and import taxes, and member only offers.
Convenient order tracking and multi-lingual customer service is available 24 hours a day.
Account and Payment
You will be prompted to create an account at the checkout page on the Hawes & Curtis website. Please note that if you have an account with Hawes & Curtis, and are ordering with Borderfree, you will need to create a new account. If you have any account queries, please contact Borderfree Customer Services here.
Borderfree payment types will be listed at the checkout page. Borderfree are not able to accept gift cards for payment.
Borderfree accepts payment in more than 70 currencies. Once you have signed into your account, you will be able to view prices in your chosen currency.
Duties and Taxes
Borderfree allow customers to pre-pay any duties or import fees, to avoid any extra charges upon delivery. Duties are set by the destination of country by the Customs authorities based on the origin of the items, the destination country, and other factors, and are set by the country of destination. You will see the total amount of duties and/or taxes due at the checkout.
Changing or cancelling my order
Please contact Hawes & Curtis Customer Service to request changes, cancellations, or returns.
Delivery is based on the items ordered, shipping method chosen, and any duties and taxes. You will be shown a delivery cost confirmation at the checkout.
Depending on your destination and delivery service chosen, the delivery timescales can vary. You will be shown the estimated delivery timescale at the checkout.
Tracking your delivery
You can track your delivery through your confirmation e-mail, or the Borderfree website here.
How to return
Please contact Customer Services to request a return authorisation code.
Returns will be processed within 5-10 days of receipt back to the card used for payment.