- Please ensure you keep proof of postage for your return. Hawes & Curtis can not be held liable for returns lost within the postal network before reaching our returns facility.
- Please allow 10 working days (UK) or 20 working days (Rest of the World) for your return to be received and processed.
- Please note that during sales periods the treatment of both domestic and international returns takes longer than usual.
- Once we have processed your return, we will send you a confirmation e-mail regarding your refund or exchange.
- If you have not received confirmation after the above time, please check your spam/junk folder.
- Please keep a proof of postage until after we have finalised your return. If you have not received confirmation after the above date, please contact Customer Services with a copy of your proof of postage and confirmation of the items returned.
- If you have not received your refund, your card may have expired. We will e-mail you directly regarding this.