Please ensure you keep a proof of postage for your return. Hawes & Curtis can not be held liable for returns lost within the postal network before reaching our returns facility.
Please allow 10 working days (UK) or 20 working days (Rest of World) for your return to be received.
Please note that during sales periods the treatment of both domestic and international returns takes longer than usual.
Once we have received your return, we will send you a confirmation e-mail regarding your refund or exchange.
If you have not received confirmation after the above time, please check your spam/junk folder.
Please keep a proof of postage until after we have finalised your return. If you have not received confirmation after the above date, please contact Customer Services with a copy of your proof of postage and confirmation of the items returned.
If you have not received your refund, your card may have expired. We will e-mail you directly regarding this.