UK deliveries from the UK website may be returned at no cost to the customer.
To returns items from your order for free, please generate a free returns postal label by following one of the below links:
Please also enclose the 'UK & International Returns Form', downloadable from the bottom of this page.
Please obtain proof of postage from the courier and retain it until the return is complete. Hawes & Curtis can not take liability for returns lost within the postal network that do not have proof of postage.
UK customers may also choose to return online purchases to a Hawes & Curtis store for exchange or refund. Refunds are processed once the item has been returned to the warehouse by the store, this can take 5-7 days. Please obtain proof of the return from the store and retain it until the refund is complete.
For returns sent via Collect + or Royal mail, please allow 10 working days for your returns to be received and processed.