UK deliveries from the UK website may be returned at no cost to the customer.
You should receive a prepaid shipping label and return/exchange form in your parcel.
If you need a returns label, click here to generate one with Collect Plus or here to generate one with Royal Mail.
Please also enclose the 'UK & International Returns Form', downloadable from the bottom of this page.
Please obtain proof of postage from the carrier and retain it until the return is complete. Hawes & Curtis can not take liability for returns lost within the postal network that do not have proof of postage.
UK customers may also choose to return online purchases to a Hawes & Curtis store for exchange or refund. Refunds are processed once the item has been returned to the warehouse by the store, this can take 5-7 days. Please obtain proof of the return from the store and retain it until the refund is complete.