We hope to meet your expectations with every order but we know that sometimes you can change your mind, which is why there is a 28 day returns period.
Please note: UK deliveries ordered via the UK website may be returned subject to a small handling fee (£3) to the customer.
If you have decided to return an item, you can either return using the below options or your nearest Hawes and Curtis store:
EVRI
1) Follow the link to enter your Order Number/ID and Personal details
2) Choose EVRI as your return method and select your desired locker location.
3) You will be sent a confirmation email with your return label ready to print and attach to your package. No printer options are available - A QR code will be sent directly to your device instead.
This email will include your tracking number, to track the status of your return
Please Note: Keep a hold of proof of postage for a smooth returns process.
Royal Mail
1) Follow the link to enter your Order Number/ID and Personal details
2) Choose Royal Mail as your return method and select your desired location.
3) You will be sent a confirmation email with your return label ready to print and attach to your package.
Need to print at your parcel drop-off location? A QR code will be sent to you via email with further instructions.
This email will include your tracking number, to track the status of your return
Please Note: Keep a hold of proof of postage for a smooth returns process.
In-Store Returns
The option to return online orders at one of our stores is available and free of charge. You can return items to your local Hawes and Curtis store for either a refund or exchange; Ensuring you have both the item and your corresponding dispatch note with you.
If you are requesting an exchange, we recommend contacting the store beforehand to confirm your desired item is available, to avoid any disappointment.
Note: Please allow 10 working days for your returns to be processed once they have arrived at our distribution centre. Altered items cannot be returned.
If there are any issues with your recent order, such as missing or wrong items, please notify our Customer Service team within 5 working days of delivery.
Other helpful links
Return Policy: Online Purchases