UK deliveries from the UK website may be returned at no cost to the customer. Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
1) Generate a free returns postal label by following one of the below links:
2) Download the returns form at the bottom of this page. Complete the form, indicating whether you would like an exchange or a refund. Your first exchange is shipped to you free of charge.
3) Package your item(s) securely and retain the proof of postage until we confirm receipt of your return.
We strongly recommend retaining:
- your tracking number
- your receipt from the post office as proof of postage.
- a copy of your returns form
UK customers may also choose to return online purchases to a Hawes & Curtis store for exchange or refund. Refunds are processed once the item has been returned to the warehouse by the store, this can take 5-7 working days. Please obtain proof of the return from the store and retain it until the refund is complete.
Note: Please allow 10 working days for your returns to be processed once they have arrived at our distribution centre. Altered items cannot be returned.
Other helpful links