DUE TO AIR CARRIERS REDUCING THEIR FLIGHTS, WE HAVE SEEN AN INCREASE IN COST FOR RETURNS FROM AUSTRALIA. WE REGRET TO INFORM YOU, FOR THE TIME BEING WE ARE NO LONGER ABLE TO OFFER FREE RETURNS. IF YOU WOULD LIKE TO RETURN ANY ITEMS TO US, PLEASE USE THE INSTRUCTIONS BELOW. WE ARE CONFIDENT THIS WILL ONLY BE A SHORT TERM MEASURE. IF YOU WOULD PREFER TO HANG ON TO YOUR ITEMS UNTIL THIS SERVICE IS AVAILABLE AGAIN, WE WELCOME YOU TO DO SO.
Whilst Hawes & Curtis are unable to provide free returns for our Australian customers, any exchange requests will ship with no extra delivery fee. Delivery fee may occur should multiple returns be made against one order.
1) Download the returns form at the bottom of this page. Complete the form, indicating whether you would like an exchange or a refund.
2) Package your item(s) securely and return any unwanted items, within the Return Policy, with the attached "UK & International Returns Form".
Return Address:
Hawes and Curtis
Website Returns
Unit 4
Haslemere Business Centre
Lincoln Way
Enfield
EN1 1DX
3) Obtain proof of postage from the carrier and retain it until we confirm receipt of your return. Please note returns may take 20 days to be completed. Hawes & Curtis can not be liable for items lost within the postage network before reaching us.