Exchanges are free however, when returning a refund a handling fee of $9 will be deducted from your total order value.
How to return your item for a refund/exchange:
- Download and fill out the "UK & International Returns Form" here, indicating whether you would like an exchange or a refund.
- Place it inside your parcel and secure the package properly.
- Post it to us using the address provided below:
Hawes and Curtis
Website Returns
Unit 4
Haslemere Business Centre
Lincoln Way
Enfield
EN1 1DX
- Ensure you write 'GOODS FROM THE UK, BEING RETURNED’ on the parcel to avoid being charged with tax and VAT.
- Keep hold of the proof of postage until we confirm receipt of your return.
Returns may take 20 working days to be completed.
Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.
Important Note: Returns must be made within our 28 day Returns Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.
You can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
If there are any issues with your recent order, such as missing or wrong items, please notify our Customer Service team within 5 working days of delivery.