We are pleased to offer free returns from the USA for an exchange or refund. To return your item:
- Generate a free returns postal label here.
- Enclose the Returns Form that can be downloaded from the bottom of this article, indicating whether you would like an exchange or a refund. Your first exchange is shipped to you free of charge.
- Package your item(s) securely and retain proof of postage until we confirm receipt of your return. Please note returns may take 20 working days to reach us and the tracking will show this via a sorting facility in NY before being forwarded to the UK.
Returns must be made within our Returns Policy time frame. Non-web purchases and items outside the parameters of our online return policy may not be returned to the online returns centre. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.