We are pleased to offer free returns from the USA for exchange only. If you are sending items for a refund, Hawes and Curtis will deduct $8.95 from your total order value.
Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.
To return your item for an exchange:
1.) Generate a free returns postal label by following this link.
2.) Download the returns form at the bottom of this page. Please fill out this return form, place it in your parcel, secure the package properly and post it to us using the prepaid label provided in our order. Your first exchange is shipped to you free of charge.
To return your item for a refund:
1.) Generate a free returns postal label by following this link.
Download the returns form at the bottom of this page. Hawes & Curtis is unable to provide free returns for refund requests. When the team receives your refund request, we will deduct $8.95 from your total order value. Please fill out this return form, place it in your parcel, secure the package properly and post it to us using the prepaid label provided in your order.
3.) Package your item(s) securely and retain the proof of postage until we confirm receipt of your return. Please note returns may take 20 working days to be completed and the tracking will show this via a sorting facility in NY before being forwarded to the UK.
Important Note: Returns must be made within our Returns Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.