When returning items a handling fee will be calculated in the returns portal and deducted from your total order value. Please note we can only offer a refund. If you would like a different item, please place a new order.
EU or an International customer, please click the returns link to connect to our Portal here.
Please keep hold of the proof of postage until we confirm receipt of your return. Returns may take up to 21 working days to be completed.
Important Note: Returns must be made within our 28-day Return Policy time frame. Store purchases and items outside our online return policy time frame cannot be returned to the online returns address. Any such return will be considered forfeited merchandise and requests for exchange or refund will not be honoured. Please see our Terms & Conditions and online return policy for more information.
Please note that Hawes & Curtis cannot be liable for items lost within the postage network before reaching us.